Spotlight publishing house – cancelling your subscription
You have questions about the conditions for cancelling your subscription?
Whatever your question is, the best thing to do is simply to call us. Together, we will to find a satisfactory solution: +49 (0) 89 / 8 56 81-16. Our customer service team are available to talk to you Mondays to Thursdays from 9.00 to 18.00, and Fridays from 9.00 to 16.00.
You can subscribe to the following Spotlight publishing house products:
Spotlight, Business Spotlight, Écoute, ECOS, ADESSO, Deutsch perfekt — in each case the product range includes a language magazine, audio product, exercise workbook "plus" or vocabulary trainer "express". You can also subscribe to our video-product dalango.
General conditions for cancelling subscriptions:
Your satisfaction as a customer is extremely important to us. We therefore offer you the possibility of cancelling your subscription every month, once the initial subscription period is over* — with a money-back guarantee for issues that you have already paid for but will not receive.
* mini-subscriptions and trial-subscriptions are excluded (find out more in our AGBs)
Who should you send your cancellation to at Spotlight publishing house?
You can send your written cancellation to us at:
- Email: firstname.lastname@example.org
- Fax: +49 (0) 89 / 8 56 81-159 or
- Post: Spotlight Verlag, “Abonnement kündigen“,
Postfach 15 65, 82144 Planegg, Deutschland
We would be very sorry to lose you as a subscriber, and your feedback is extremely important to us. We would be very grateful if you would let us know the reasons for your cancellation.
Just call us on: +49 (0) 89 / 8 56 81-16
Data privacy and your subscription cancellation
Please cancel your subscription either by contacting Spotlight publishing house directly or via the affiliate through which you ordered your subscription to Spotlight, Business Spotlight, Écoute, ECOS, ADESSO or Deutsch perfekt. In this way, your personal data will be protected from unauthorized third parties.